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How can I make a purchase in the store? A: To make a purchase in the store, you just have to follow the following steps: select the product you are interested in, add it to the shopping cart, complete the shipping and payment information, and finally confirm your order.
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What payment methods are accepted in the store? A: We accept payments by credit and debit card, PayPal, kLARNA, Google Pay and Apple Pay.
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How long will it take for my order to arrive? A: Delivery time will depend on the shipping address and shipping method selected. Most orders are delivered within 24 hours to 5 business days.
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How can I track my order? A: Once your order has been shipped, we will send you an email with tracking information and a link to track your package.
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What happens if my product arrives damaged or does not meet my expectations? A: If your product arrives damaged or does not meet your expectations, please contact us within 7 days of delivery date so we can help you resolve the issue.
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Can I return a product? A: Yes, we accept returns within 30 days from the delivery date. Please review our returns policy for more information.
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What happens if the product I purchased is out of stock before my order is processed? A: If the product you purchased is out of stock before we can process your order, we will inform you immediately and offer you the option to choose another similar product or a full refund.
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Can I cancel my order after I have confirmed it? A: If you need to cancel your order, please contact us as soon as possible. If the order has not yet been processed, we may cancel it and issue a full refund.
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Do you offer international shipping? A: Yes, we offer international shipping to certain countries. Please check our shipping page for more information.
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Can I pick up my order in the store? A: Yes, we offer the option of picking up your order at our physical store in Salamanca. Please select the "Store Pickup" option when making your purchase.
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How can I know if a product is available? A: If a product is available for purchase, it will appear as "Available" on the product page. If a product is out of stock, it will appear as "Out of Stock."
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How can I contact customer service? A: You can contact us through our contact form on the contact page, or by emailing us at bikearea.store@gmail.com
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How can I find out about the store's news and offers? A: You can subscribe to our newsletter to receive updates on our news.